Dependable Auto Shippers MY ASS!!!

So, my Jag arrived in St. Louis.  And here's the letter I had to send to them in response to the condition of its' arrival:

[QUOTE]xxxxxx,

I was hoping the last e-mail I'd send you was to thank you for getting the car to me safe and sound.   Unfortunately that is not the case.

Here is a laundry list of issues with this transaction:
1. Battery dead
2. Front bumper spoiler MISSING
3. Gas tank completely empty
4. Shift knob completely loose
5. Courtesy curtain partially removed
6. Door sill trim peice missing
7. Carpets strewn about
8. Coke bottle and chapstick on the back seat

I called the terminal to check on the car and they said it was ready for pick-up but that it didn't start?  I thought this was odd since I just replaced the battery before we left since the bodyshop it was at had tried to charge it a few times while working on the car since they had it all open.  I bought the new battery and things were fine for the few days before I shipped it.  I dropped it off just fine went through the inspection in bright daylight Hawaii weather and made sure everything was ready for the journey...including ensuring everything was in the off position.  I'm very anal about things like that.  Well...back to the Missouri side of things.  After they told me it didn't start I told them to check the battery to make sure it hadn't been disconnected for some reason.  It was fine...but dead.  So I went and bought a new battery on my way there...thinking something must be wrong elsewhere.  When we put the battery in I got in the car and all the interior lights WERE ON.  Thanks guys!  Then after that I got out to do the inspection and what do I see right away..or NOT see?  Half of my front bumper was gone...not just like it came off..or partially.  It WAS MISSING, and the screw holes were all nice and fresh with no evidence of damage or strain/stress that would be there had it ripped off.  In fact, if you knew how well it fit on there and how it attached you'd KNOW there was no way for it to just come off or get ripped off by accident.  I CAN'T TELL YOU HOW PISSED OFF I AM RIGHT NOW.  Seriously.  Not only that..but the car had NO GAS...as in below the E.  There was also a coke bottle in the car, some chapstick, the carpets were strewn about and the courtesy curtain tie backs were off and one of the rear curtains was half OFF.  WHAT THE HELL?  The shift knob was also free wheeling..fortunately they couldn't figure out that I had a lock bolt on it and therefor it wasn't stolen.  Yes, I said it, I had tightened it with a wrench.  What are your people doing??  Even the people at the terminal were calling foul play...not just me.  And that was all the ladies in the office.  The last bill of laiding showed that the bumper had the rock guard hanging down...why?  Becuase some one had REMOVED part of the bumper which holds that UP.  I of course am going to filke a claim, but I really wanted you to know how extremly upsetting this whole situation has been.  I really think you should question calling yourselves Dependable Auto Shippers...

PLEASE CONTACT ME IMMEDIATELY about filing the claim as well as the other issues that came up..this is very unprofessional.[/QUOTE]

Yes, someone STOLE my Auto Couture front lip...and tried to get off with more...and apparently took it for a ride...I suggest you NEVER use this company to ship your vehicle.

That really sucks man....I hope you are able to find another lip, isn't auto couture out of business or owned by someone else now? You are lucky they didn't take your wheels too...

wtf

damn..that fucken sucks

someone needs to get an ass whuppin.

sucks when you have to rely on someone else and they don't handle their business.

That's wack shit, keep us posted on how this turns out.

[QUOTE=brainneeded;207592]someone needs to get an ass whuppin.[/QUOTE]

to the 5th power!!!

Make sure there are no stains too ... Curtains off and loose knob ?  and chapstick and a coke bottle in the back ?  hmmmm 
 
 
also stolen and missing things wow !  
 
 
im glad to hear the rest of the car is up to par thou .... sorry to hear about this crap

[QUOTE=Bippu PxrLex;207615]Make sure there are no stains too ... Curtains off and loose knob ?  and chapstick and a coke bottle in the back ?  hmmmm 
 
 
also stolen and missing things wow !  
 
 
im glad to hear the rest of the car is up to par thou .... sorry to hear about this crap[/QUOTE]

wrd. sounds like someone got laid in your car, and it wasn't you. :madgo:

Sorry to hear about the Jag man.  Some people got no class.  Hope that "Karma" holds true and they get what is coming to them.

Sukoshiyoshi

straight up BS man

UPDATE:

[QUOTE]Hello Michael;
 
I am so sorry to hear that your vehicle had damages when you picked it up.  I have copied my Service Recovery Department so they can open a file.  I filled in as much information as I could below, but left your address, phone number, and the description of damages blank for you to fill out.  They also want to know if you want to want to correspond by email or fax or other method, please let them know.  Once they get an email with everything requested below filled out they will send you a claim form.  You will need to get 2 estimates and pictures of the damages and submit these original pictures with the 2 estimates and your completed claim form.  Once they get those back it will be assigned to a service recovery representative who will be contacting you with further instructions.
 
Again, I am very sorry that your vehicle had damage when you picked it up.  Let me know if you have any further questions.  I hope you and your family have a Happy Thanksgiving holiday.  It has been a pleasure serving you.[/QUOTE]

We'll see where this goes...

sounds like someone is gonna get fired.

thats some straight up bullshit:thelaw:

Oh damn.  Sorry to hear that the lip is gone and all the other crap.  I have been tempted to use them in the past to ship from the US to Canada.  

Can you get another Auto Couture lip?

Sorry to hear.  Makes me think twice about  wanting to ever ship my car anywhere

Dude Im still feeling your pain from when you called me from the place...this is so fukked up because you've been patiently waiting for it without giving them any trouble about it being late and then this shit...I hope they figure out how,when, and where this all happened and can actually do something to the individual or individuals that had part in the joy riding and theft of your property...Im very sorry this crap happened to you bro

mike thats some horrible news man im sorry to hear it.  was the mileage recorded before it was shipped out so you can reference beyond a shadow that it was driven? I hope you get these lowlifes.

Dang, I'm so sorry to hear that.. such Bull... I wonder if it was on the STL side...

That's some shady ish, Hopefully everything gets worked out.

Thats fukin bullshit! Whats the name of this company again?

yeah id like to know the name, pm me, because i may have to ship my car next year

Haha, it's in the thread title.  DAS is what they're more commonly referred to as.  And no, it wasn't on the STL side..It seems like it was the LBC side.

the company is called dependable auto shippers. one of the largest in the usa i believe. i used their service before, shipped a car from cali to hawaii. may be it is just port to port i had no problems with them.

man thats fcuking BS. im really sorry dude. i hope you get everything resolved swiftly and get what you deserve from them =(

wtf.... thats fuking shady.

FU*K dude.im also angry about this.hope everything gets sorted out and some one gets a shoe stuck up in their ass!

Cant advocate anything, but they have delivered 13 cars to me and my family all in absolutely flawless condition.

Hope something works out for you man!!  That really sucks!! :(

damn Mike soo sorry to hear this happen. U have worked so hard on the Jag. Karma is a biatch..
 
The driver of the vehicle was not stated on the paperwork? Fukin haters man

I'll have to check but I think this is the same company that ruined my 850CSI BMW a few years back when I had it shipped from Atlanta. 
 
Ripped off the front bumper and stuffed it INSIDE my car.

how do you pay a company to do their job that doesnt do their job properly? :saiyancrunks:

[QUOTE=DriftGirl;207875]I'll have to check but I think this is the same company that ruined my 850CSI BMW a few years back when I had it shipped from Atlanta. 
 
Ripped off the front bumper and stuffed it INSIDE my car.[/QUOTE]

:innoutrofl2:

I mean... that's trifling.

let me know man.... you know i'm a hop skip and a jump from LBC if you need som recon hahahahahaahahahha

are the drivers subcontractors?  I doubt its the driver, more like where they keep it in storage in LBC until the driver comes to pick it up.  That sucks man.

[quote=DriftGirl;207875]I'll have to check but I think this is the same company that ruined my 850CSI BMW a few years back when I had it shipped from Atlanta. 
 
Ripped off the front bumper and stuffed it INSIDE my car.[/quote]
 
 
They were going to steal it until they realized that no one has that car :smiley-rofl:
 
Props for geting the CSI, I know those are very expensive and hold their value well
 
 
[QUOTE]how do you pay a company to do their job that doesnt do their job properly? :saiyancrunks: [/QUOTE]
 
LOL who does their job properly?  If its not your business or its not commision based, most people half ass everything.  They always mess up my orders at McDonalds :shrug:
 
 
 
Mike, I hope they are also going to cover the Gullwing doors

Sorry to hear what happened Mike... Hope that every is resolved in an equitable way.

[QUOTE=widebody_Q;208085]
LOL who does their job properly?  If its not your business or its not commision based, most people half ass everything.  They always mess up my orders at McDonalds :shrug:
[/QUOTE]
iono mang, yall need to come out here. im all about customer service, maybe its just a texas thing? i hated customer service out in cali...and it sucks up in chicago too. those are the only places ive ever been to compare.

this sucks, im shipping my jeep to Florida next week. but ive been told to be weary so im pulling out my CD player and taking pics of everything the day its picked up. hopefully that will cover anything that will go wrong

Never Never USE DAS! You should have mentioned something I export cars world wide from the US I could have gotten you a stellar deal with WCS from hawaii to STL. Please next time let me know. DAS is full of retards and idiots in a room full of kittens.

How it went down: 
 
Guy comes up to the door with the truck down the street, asking if I could drive it up to my house. (Mind you that I paid for door2door service) whatever, the cul de sac is small and it wasnt a big deal. I sign the slip and they lower my car off the truck. I proptly go the F off about the damage but  the driver said he picked it up that way....So I cant yell at him anymore. :saiyancrunks:
 
I call the company and they passed the buck saying it was not their driver who did it and that it must have happened when they switched trucks. :pat:
 
I lost any case I had by signing the release form to get the car off the Semi.
I actually cried a lil over the whole thing   :sad:
 
 
 
 
 
 
Bringin back VERY BAD memories....good luck.

Playing the blame game...lame. Hope this gets resolved Mike.

[QUOTE]Mr. Michael Irion,

 

I have received a claim for the damage to your vehicle and wanted to advise you I am the adjuster assigned to handle your file. Please allow me to first apologize for the inconvenience this unfortunate situation may have caused you and to assure you I will do my best to settle your loss as quickly as possible.

 

I will review the information and will contact you with instructions on how to proceed with the resolution of your claim.

 

Again, I want to apologize for the inconveniences you have incurred during your vehicle relocation and will have a resolution to this situation very soon.

 

Kindest regards,[/QUOTE]

Hopefully things keep progressing positively like they are..but only time will tell.

WTF ............ sorry to hear this:saiyancrunks:

I'm hoping they don't come back tying to get you to involve your insuance causing your premium to go up... head of that happening before. Hang in there Mike.

Why would his premium go up because of this? He did the 'safe' thing and shipped it, rather than drive it across country.

only due to the fact that this would be a comp case? where damages were incurred where they will have your insurance fix and then when you renew your policy they go and raise the premium for having had a comp claim. I've been asked this by my insurance company before... if I had any non at fault claims where my insurance had to pay to fix, it affects your premium

That depends on the insurance though. I know with AAA you are allowed 1 or 2 claims a year, without it affecting your premium. That's like getting your car hit by someone who's uninsured..you aren't at fault, and they don't have insurance. Why should your insurance go up?
 
It's not like the insurance co. doesn't have anyone to pursue for damages, they can easily take it to court if the shipping company refuses to pay for damages. 
 
His insurance pays to fix the car, then takes the company to court. 
 
In a perfect world it'll all work out, we'll have to see though lol.

You should post a before and after photos, then make threads on every forum you can sign up on, and spread the BS.  Then email DAS with all the links to your threads.

I did this with some car part vendor long ago.  He contacted me ASAP saying how much I just hurted his company.  LOL.  He sounded like he was crying.

Shady shady shit.

Looks like a few of these reviews also had problems:
[url]http://www.transportreviews.com/company/dependable-auto-shippers-(das).asp[/url]

2 stars out of 5

^^thanks for the site, im bookmarking it lol.

Glad to see that things are going in a good direction so far...

Hope that it is resolved properly.  Good Luck.

home invastion!

What's a home invastion?

hahaha, that's a damned good question Caoboy.

come on guys... he's T-Pain:
 
home invastion...
 
in a mansion...
 
somewhere in Wiscantion
 
 
 
 
 
:smiley-rofl:

Still lost...lol

hahahahaha sorry inside joke... =)

who's T-Pain? this a new hip-hopper or something? 

sucks about tha car. I had no idea. serive companies hire no one but bootleggers and lowlifes. check a car dealer porter. I am sure I'd have the same problem if I shipped my xB anywhere. that sucker would be stripped as hell. you got ransacked

[B][U][COLOR="Red"]NEWS FLASH!!!![/COLOR][/U][/B]

Just got this e-mail:

[QUOTE]Mr. Michael Irion,

 

I have reviewed your claim and agree with the appraisal in the amount of $2003.15. This amount includes the $250 deductible that is applied to claims being paid when the Valuation Coverage is purchased. This information is stated in the Contract Terms and Conditions, Section 8, Paragraph 2.[/QUOTE]

Bastards...they take off $250 for a freakin' deductible??  I don't understand that, but whatever.  

On a side note, Mina Gallery is making a new roof wing for the long wheel base XJ's and I get the prototype!!  I have a Mina Gallery short wheel base roof wing for sale if there's any takers..haha.

good I read this, I maybe shipping a car from Chicago to SoCal. was planning to use em as on ebay they are the cheapest listed.

What about the front lip?

[QUOTE=Caoboy;212036]What about the front lip?[/QUOTE]
It's on order, but no word as to what happened or what went down.

Glad to read the good news the majority is definitely what you wanted...

:biggthumpup:Im glad they took care of you.

at least you got your money back...unfortunatly you had to go through all of this. :sad:

phew.  I'm glad they are taking car of you!

2 grand isnt bad i suppose. more than what i thought theyd try to give for the missing lip n abuse. 

on a side note, VIPFLAME, what shipping company would you recommend in the US?

my jeep was just shipped from laramie wyoming to sebring florida last saturday and arrived wednesday. everything went smoothly and from what i hear from my family there were no issues. top notch auto transport is the company i went with for anyone wondering :biggthumpup:

glad to hear that you got some dough back!

Im curious to see what your new custom plates are going to say since you moved and all.  I think I had an idea of what they might read though :giggity:

I have always used Exotic car transport. Never had an issue even with Highly Modified cars. They transport high dollar exotics, so I feel safe leaving one of mine. It may cost a little more but its worth it in my opinion.