I've had good experience with Dakota Digital customer service

Almost 6-8 months ago my Dakota Digital gauge started showing strange fluctuations in PSI.   I contacted Dakota Digital and talked to one of their tech guys via email.   We went back and forth a dozen times and he explained how to test the sensors for fault.   I tried everything and reported back the results and everything still checked out ok.   I ruled out everything from bad ground to bad wires to bad gauge.   The sensor should be the problem.   I went ahead and replaced 2 of the 4 sending units and I was right.  I told Dakota Digital the results and they are sending me brand new sending units for free.   I thought I would have to send back the old ones but they said it wouldn't make sense to ship them back so they said to toss them.    Originally they said they would send me some sensors but I went ahead and bought some since honestly they weren't that expensive.

Their email response time was 24hrs during regular business days.   Got back clear responses and instructions.   They were more then understanding and took care of my problem.   

A+

Nice! :biggthumpup:
I was thinkin about maybe switching from my manual valves to their digital
 
**Now show us some side shots w/ both of the new shoes on! :rules: HAHAH

Not often you get to hear positive stories about customer service (people only post up if they got something to complain about!) but good to hear they took care of you...

yeah these guys were cool about it...   I think as long as you don't give off the "your product is faulty and I want a new one now" approach, most of the time they will try and help out...or atleast give you a discount on a replacement.   I think they've sold enough of these to know there could be a bad batch

i think i have the same problem...my psi readings are out of whack

i spent a few hours going back and forth with the dakota digital guys troubleshooting someone's bagged hummer -- solid customer service.