stealership

so i took my car in to the dealership to have the oil changed and the tires rotated. we gave them royal purple oil to put in. when i looked at the invoice they charge us for oil!

then when i checked the dipstick to see if they put in our oil, the oil was like a light brown. the royal purple oil is suppose to be purple and it wouldnt turn brown that fast after just one day.

they also made a small dent in the gas door and they charged almost $200 for everything.

i know we shouldnt have gave the car to them but its still under warranty. so pissed, there service used to be good when my friend was working there but now since he left it seems as they dont care because we have no one to complain to if they did something wrong.

alright im done with my rant just so pissed that their work is so horrible now.

[quote=808Y34;97675]so i took my car in to the dealership to have the oil changed and the tires rotated. we gave them royal purple oil to put in. when i looked at the invoice they charge us for oil!

then when i checked the dipstick to see if they put in our oil, the oil was like a light brown. the royal purple oil is suppose to be purple and it wouldnt turn brown that fast after just one day.

they also made a small dent in the gas door and they charged almost $200 for everything.

i know we shouldnt have gave the car to them but its still under warranty. so pissed, there service used to be good when my friend was working there but now since he left it seems as they dont care because we have no one to complain to if they did something wrong.

alright im done with my rant just so pissed that their work is so horrible now.[/quote]

What happened to your royal purple then? You should have asked about that since they charged you for oil. If they didn't use it, you better get it back, or get credited back that money for the oil, it's not cheap. 

Just because it's vip style, doesn't mean you can't change your own oil. Lesson learned. :thelaw:

after they printed up another invoice so they didnt charge for oil after. we told them we left the oil on the passenger side and the oil wasnt there when we picked the car up but idk if they actually put in the royal purple.

they could have just took our oil and kept it for themselves and just put in their own oil and im guessing thats why they charged for oil in the first invoice they printed out.

ya next time im just going to do it myself and hopefully i can find a good shop that can do more major stuff.

who was your service adviser?  alvin?  jason?

jason, he usually does a good job but he wasnt in today so we couldnt ask him to make sure.

truthfully, the service advisors don't really control or know what the mechanics are doing...they just write up the service order...they do however have the power to compensate you in some form if you bring it to their attention...

ya but he usually follows up on what the mechanics did and he wasnt there when we picked up the car so we couldnt really do much since none of the other advisors know what needed to be done to the car

well call me up next time, i'll change your oil...haha

lol i know how to change oil its just the car is still under warranty so thats the only reason we gave it to them. we got a 07 G35 for a loaner so i drove it pretty hard for the time i had it and we never filled the gas back up lol

BBB!!!!!
Pretty much every dealer is under this!
You could always complain to them!
I did when I had my ford worked on! 
:pat:

i will complain when our advisor comes back because he was the only one who we gave the car to for service and he wasnt there when we picked the car up so couldnt really do much till he comes back. not saying hes bad or anything cause he has done alot for us and idk if hes slacking because our friend doesnt work there anymore or what.

im just going to be changing oil from now on. its just irritating how bad they are now. ikll probrably call him tomorrow to figure things out